This means that the box is being sent back to us. This could be because the address was undeliverable or the items appeared to be damaged. We will happily send you a replacement box if we have more in stock! Contact firstname.lastname@example.org with an updated address and we will get you a new box right away.
Articles in this section
- How much does shipping cost?
- I am missing an item!
- How can I track my subscription order?
- What about APO/FPO/DPO boxes?
- Which carrier service do you use to ship packages?
- How do I update my shipping information?
- When will my box ship? Shipment notifications?
- How long does delivery take?
- My tracking information is not updating. What do I do?
- My tracking information reads "Returned to sender." Help!