What is your Refund Policy?

If for any reason you aren’t happy with your membership experience, you can cancel anytime and have access for your remaining prepaid months. You can cancel right from your membership settings. Learn more about how to cancel your membership here. 

GlobeIn memberships are set to renew automatically (with the exception of prepaid gifts—click here for a guide on determining if your membership is recurring or prepaid). Renewal dates are provided at checkout, in your itemized receipt, and in your GlobeIn account, so as to avoid any surprises. You can read more about when and how much you'll be billed here. If you were billed a renewal for your membership and don’t want to continue, you can still cancel directly in your membership settings and have access for the remaining prepaid months. If you're having trouble, please don't hesitate to contact customer support.

While we happily provide monthly Maven Points for Premium Members, we aren’t able to provide refunds on any type of membership.

Working with artisans making handmade products means that we need to place orders 6+ months in advance, to account for the time-consuming traditional techniques used to create the products, shipping timelines from multiple suppliers all over the world, and necessity of all products arriving in time to make it into our Box Builder. Considering the number of different Box Builder choices we offer each month, this makes for a huge logistical process with many variables taken into account by our product team. When you place your order, we use this information to plan ahead and ensure we’ll have enough products for all of our members in six months time. 

As a Fair Trade business, our goal is to help the artisan groups we work with make a sustainable livelihood. That’s why, unlike other retail businesses, we do not cancel orders to accommodate fluctuations in demand. We always commit to the orders that we place with artisan groups, which is why we ask you to commit to the length of your membership so that we can plan accordingly. 

Our Fair Trade model also means that rather than paying for items months or more after we receive them, we pay a portion upfront or upon shipment notice. This is one of the reasons that we use a membership model rather than relying on one-off purchases, so we can be sure that we can cover the costs of paying for these items before we commit to them.

While we hope you love your membership, we totally understand if it’s not for you, and that’s why we make it really easy to cancel and still have access for your remaining prepaid months.

Your GlobeIn membership helps change lives across the globe and we hope you enjoy learning about the products and artisan stories we discover for you! If you'd like to learn more about how your membership benefits artisans, please take a look here.