Being a very small startup we try and focus our resources as optimally as possible. We have found that it is very difficult for us to manage the number of phone calls that we receive while handling the myriad of other channels that our community contact us through. Instead of frustrating our community with not answering their calls we have done away with phone support and handle all of our customer communications via email@example.com. We are sorry for any inconvenience this causes but have found we are better able to give our community prompt service that way. As we continue to grow we will always be looking for a time that we feel we can handle phone calls.
Articles in this section
- Phone Number
- I received a broken item.
- How can I track my package?
- I canceled my subscription, buy my account still says "active." Will I be billed again?
- How do I know which box I’ll be getting?
- How do I update my billing information?
- How often do boxes come?
- How do I update my shipping information?
- I'm interested in something that is sold out. Will you get more in stock?