Sometimes items end up being broken in transit, and we are more than happy to replace your item for you within 30 days of delivery.* If we do not have replacement items, we will give back add-on credit or refund you for that item/portion of the box.
Please send us an email at firstname.lastname@example.org with the following information:
- the email associated with the account,
- the name/color/size/design of the product, and
- a picture of the damaged item.
*If it has passed 30 days of delivery, we are not able to accommodate replacements.