What happens if I received a damaged item?

Sometimes items end up being broken in transit, and we are more than happy to replace your item for you within 30 days of delivery.* If we do not have replacement items, we will give back add-on credit or refund you for that item/portion of the box. 

Please send us an email at [e-mail] with the following information:

• the email associated with the account,
• the name/color/size/design of the product, and
• a picture of the damaged item.
  
  

*If it has passed 30 days of delivery, we are not able to accommodate replacements.