What is the Redeem option for the Premium Box?

Redeem is a monthly theme option where you can opt to exchange the monthly box for add-on credit of the same value.

Exact credit amounts will be based on your current price per box, which is determined by the length of your subscription. For example, if you have a monthly subscription at $40 (+$10 shipping) and choose Redeem, $50 in add-on credit will be added to your account and you will not receive a box that month. Unused credit will roll over as long as your subscription is active, and don’t forget that add-on prices are up to 50% off retail! 

More details:

• Shipping: If you select Redeem as your box option and select add-ons, there will be a $6 shipping charge for US customers and $15-$25 shipping charge for Canadian orders.
  • Your prepaid subscription shipping amount will be included in your add-on credit.
  • Why is there a $6 shipping charge? The redeem option is like a members-only discount shop. In our regular Artisan Shop, you pay full prices for products and $6 for shipping. With Redeem add-ons, you pay for shipping as well but you get to choose from unique, specially priced goods.
• Current order: If you have already selected add-ons, the add-on credit will apply to your order.
• Leftover credit: If you do not choose any add-ons for the month, you will not be receiving any items. Unused credit will roll over to the next month (If you cancel your subscription, the same add-on credit rules apply as usual and we will not be able to refund the leftover credit. Please click here for more details)
  
  

To choose the Redeem option:

1. Login and navigate to the homepage of your Account. 
2. Click "Redeem for $__” (redeem amount will vary as explained above)
3. Your option will reflect when you choose "Redeem"
4. Check your new add-on balance and choose your add-ons! If you do not choose any add-ons this month, you will not be receiving any items and the credit will roll-over to next month.
   

Learn more about our Subscription Cancellation and Refund Policy here.

Learn more about our Return and/or Exchange Policies here.