Oh no! We are so sorry to hear that your shipment was missing an item. We are happy to rectify this for you. This doesn't happen very often but if it does, please send us an email at firstname.lastname@example.org with the following information:
- Order number or the month and subscription type (eg. Order#492012 or March Premium)
- Name of missing item(s)
- Email that the order was placed under
Our Customer Success Team will be happy to help you!