If your account shows that you have a charge or payment problem, it most likely means that we have tried to bill your payment method on file but we were not able to successfully process the transaction. This may mean that your subscription is currently inactive, your orders may not ship out, or your add-on order may not go through.
First, I’d suggest updating your billing information. For steps on how to do this, please take a look here:
If you are still having trouble, we would be happy to assist you! Please contact us HERE as soon as possible with the following information:
- The email that is associated with your account
- Whether you would like to put the order through for your add-ons if you have an unpaid order
- Whether you would like to continue with your subscription