Most Frequent Questions
- This is my first time at GlobeIn!
- I just subscribed—what should I know?
- Do you take phone calls?
- Did I buy a recurring subscription or was it a 1-time subscription order?
- How do add-ons work?
- How do I cancel or unsubscribe?
- Refund, return, and exchange policy?
- What is the Premium Box subscription?
- What is the credit redeem option for the Essential membership?
- How much does shipping cost?
Important Dates for Premium Subscriptions
1st-10th Customize your theme and choose add-ons! 10th Last day to skip. 15th Last day to subscribe to get this month's box. If you subscribe from the 11th-15th, you will get a Surprise Theme. 15th Last day to update your shipping address. 18th-21st Your box starts to ship!
Important Dates for Essential Memberships
20th-31st Choose your add-ons! 29th-31st Last day to subscribe and choose if you want add-ons and/or a surprise item. 29th-31st Last day to update your shipping address. 8th of next month If you have a shipment for the month, it will start to ship! If you have any leftover credit, your credit will roll over.