Important Dates for Premium Subscriptions
1st - 5th Customize your theme and choose add-ons! 10th Last day to cancel or skip before getting this month's box (and add-ons). 15th Last day to update your shipping address 18th - 21st Your box starts to ship!
Important Dates for Essential or Starter Subscriptions
20th - 31st Choose your add-ons! 30th - 31st Last day to cancel before getting this month's box (and add-ons). 30th - 31st Last day to update your shipping address 1st week Your box starts to ship!
Most Frequent Questions
- I'm new—what should I know?
- Do you take phone calls?
- Do I have a recurring subscription or was it a 1-time subscription order?
- How do add-ons work?
- I received a broken item.
- I canceled my subscription, but my account still says "active." Will I be billed again?
- How do I unsubscribe or cancel my subscription?
- How can I track my subscription package?
- How much does shipping cost?
- When will my box ship? Shipment notifications?
- My tracking information reads "Returned to sender." Help!
- When will I get billed for my subscription?
- How do I update my cc or billing information?
- How do I give a gift subscription?