How can we help you?

FAQ

• Social Impact

  • How does GlobeIn benefit artisans?
  • Are GlobeIn products fair trade certified?
  • I've seen similar products elsewhere for cheaper. Why should I buy from you?
  • Where do you source your products from?
  • Why should I sign up for a subscription instead of just ordering on the store?

• General

  • What is the Artisan Box?
  • What is the Benefit Basket?
  • What is the GlobeIn Club?
  • What types of items come in the boxes?
  • How often do boxes come?
  • How much do boxes cost?
  • What if I just want to buy one box?
  • How do I know which box I’ll be getting?
  • What should I do with my baskets?
  • I'm interested in purchasing a large order from you. How can I do this?

• Managing Your Account

  • How do I log into my account?
  • How do I change the email address on my account?
  • How do I update my shipping information?
  • How do I update my billing information?
  • How do I cancel my subscription?

• Subscription Options

  • How can I give GlobeIn as a gift?
  • How do I choose a different theme?
  • Can I skip a month?
  • What if I don't like the color/design of something I received?
  • I don’t like the items that came in my box. Can I exchange them?
  • I'm vegan/have food sensitivities. Can you accommodate this?
  • What's a basket substitute?
  • How do I get the basket substitute?
  • How do add-ons work?

• Shipping

  • Where do you ship to?
  • What about APO/FPO/DPO boxes?
  • Which service do you use to ship boxes?
  • How much does shipping cost?
  • When can I expect my box to ship?
  • How long does delivery take?
  • How can I track my package?
  • My tracking info is not updating. What do I do?
  • I received a damaged item in my box! What do I do?
  • My tracking information reads "Returned to sender." Help!

• Billing

  • How do I use a promotional code or coupon?
  • I canceled my subscription, buy my account still says "active." Will I be billed again?

• Artisan Shop

  • I want to purchase the monthly box but it's not there!
  • I'm interested in something that is sold out. Will you get more in stock?

• GlobeIn Referral Program

  • GlobeIn Referral Program