Most Frequent Questions
- This is my first time at GlobeIn!
- I just subscribed—what should I know?
- Do you take phone calls?
- Did I buy a recurring subscription or was it a 1-time subscription order?
- How do add-ons work?
- How do I unsubscribe or cancel my subscription?
- Refund and exchange policy?
- What is the Premium Box subscription?
- What is the Starter membership and is there a shipping fee?
- Can I cancel my Artisan Shop order?
- How much does shipping cost?
- When will my box ship? Shipment notifications?
- When will I get charged? Bill date?
- How do I purchase a non-recurring gift subscription?
Important Dates for Premium Subscriptions
1st-5th Customize your theme and choose add-ons! 5th Last day to choose your theme. 10th Last day to skip. 15th Last day to subscribe to get this month's box. If you subscribe from the 6th-15th, you will get a Surprise Theme. 15th Last day to update your shipping address. 18th-21st Your box starts to ship!
Important Dates for Starter Memberships
20th-31st Choose your add-ons! 29th-31st Last day to subscribe and choose add-ons to get the upcoming month's shipment. 29th-31st Last day to update your shipping address. 1st week Your chosen add-ons start to ship! If you did not choose any, your credit will roll over.
Important Dates for Essential Memberships
20th-31st Choose your add-ons! 29th-31st Last day to subscribe to get the upcoming month's box/add-ons. 29th-31st Last day to update your shipping address. 1st week Your box starts to ship!