Frequently Asked Questions
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The Basics: Quick Overview
- This is my first time at GlobeIn!
- I just subscribed—what should I know?
- Refund, return, and exchange policy?
The Basics: Quick Overview
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How it Works
- What’s new at GlobeIn? Merging the Artisan Fair and the Artisan Shop
- How does my Membership work?
- What is the Artisan Shop?
- What is Box Builder and how does it work?
- What is the difference between a Premium Membership and Maven Membership?
- Why should I sign up for a membership instead of just ordering in the Artisan Shop?
How it Works
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Maven Rewards
- What is the GlobeIn Maven Rewards program?
- How do I earn Maven Points?
- How do I spend my Maven Points?
- When do Maven Points expire?
- How many Maven Points equal $1?
- How can I refer a friend?
Maven Rewards
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About & Impact
- What is GlobeIn and its mission?
- How does GlobeIn benefit artisans?
- How can I be more involved in the community? - Join our Mavens Group!
- Is GlobeIn a member of the Fair Trade Federation?
- Tell me about GlobeIn products!
- Where do you source your products from?
About & Impact
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Your Account
- How do I cancel or unsubscribe?
- How do I log into my account and access my membership settings?
- How do I update my shipping information?
- How do I change the email address on my account?
- Can I skip a month for my Premium Membership?
- I canceled my membership, but my account still says "active." Will I be billed again?
Your Account
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Shipping & Tracking
- What is your Return and/or Exchange Policy?
- When will my order ship? Shipment notifications?
- How can I track my order?
- What shipping carrier do you use?
- How long does delivery take?
- What happens if I received a damaged item?
Shipping & Tracking
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Billing
- What is your Refund Policy?
- When and how much will I get charged? When is my next bill date?
- How do I update my billing information?
- Do I have an unauthorized charge?
- Can I use Maven Points to pay for my membership?
- What do I do if my account says that I have a "charge problem"?
Billing
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Gifts
- I received a gift membership! What should I know?
- How do I gift a membership?
- Can I buy an item as a gift instead of a membership?
- Do you offer non-recurring gift memberships?
- Is pricing different for gift memberships and non-gift memberships?
Gifts