Frequently Asked Questions
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The Basics: Quick Overview
- This is my first time at GlobeIn!
- I just subscribed—what should I know?
- Refund, return, and exchange policy?
The Basics: Quick Overview
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Artisan Shop
- What is the GlobeIn Maven Rewards program?
- Can I cancel or edit my Artisan Shop order?
- Can I return my Artisan Shop purchase?
- I'm interested in a sold out item in the Artisan Shop. Will you get more in stock?
- I want to purchase the monthly box but it's not in the Artisan Shop.
- Will my Artisan Shop purchase ship with a receipt or invoice?
Artisan Shop
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About & Impact
- How does GlobeIn benefit artisans?
- Is GlobeIn a member of the Fair Trade Federation?
- I've seen similar products elsewhere for cheaper. Why should I buy from you?
- Where do you source your products from?
- Why should I sign up for a subscription instead of just ordering in the Artisan Shop?
About & Impact
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Premium Subscriptions
- What time does Theme Selection Selection start?
- Why are the monthly box names being changed? Does that mean I’m missing out on a box?
- What is your Refund Policy?
- What is the Premium Box subscription?
- What types of items are included in the Premium Subscription?
- When will my first Premium Box ship?
Premium Subscriptions
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Add-Ons
- When will I be charged for my Add-ons?
- What time does Add-on Selection start?
- What are add-on items and add-on credits?
- How Do I Transfer Add-on Credits to an Artisan Shop Gift Card?
- How does “Ship Immediately” work?
- When will my “Ship Immediately” items ship out to me?
Add-Ons
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Your Account
- How do I cancel or unsubscribe?
- How do I log into my account and access my subscription settings?
- What is the VIP Sale?
- Did I buy a recurring subscription or was it a 1-time subscription order?
- How do I change the email address on my account?
- What happens if I received a damaged item?
Your Account
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Shipping & Tracking
- How much does shipping cost?
- I am missing an item!
- How can I track my subscription order?
- What about APO/FPO/DPO boxes?
- Which carrier service do you use to ship packages?
- How do I update my shipping information?
Shipping & Tracking
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Billing
- Do I have an unauthorized charge?
- When and how much will I get charged? When is my next bill date?
- Can I use add-on credits to pay for my subscription?
- What do I do if my account says that I have a "charge problem"?
- How do I use a promotional code or coupon for a subscription?
- How do I update my billing information?
Billing
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Gifts & Referrals
- Can I buy an item as a gift instead of a subscription?
- I received a gift subscription! What should I know?
- Is pricing different for gift subscriptions and non-gift subscriptions?
- What is the GlobeIn Referral Program?
- What should I know about non-recurring gift subscriptions?
Gifts & Referrals