• Can I cancel my Artisan Shop order?
• Can I return my Artisan Shop purchase?
• I'm interested in a sold out item in the Artisan Shop. Will you get more in stock?
• I want to purchase the monthly box but it's not in the Artisan Shop.
• Will my Artisan Shop purchase ship with a receipt?
• Do the Artisan Shop products come with an information card?

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• How do I cancel or unsubscribe?
• What are add-ons?
• Did I buy a recurring subscription or was it a 1-time subscription order?
• How do I log into my account?
• How do I get to my subscription settings?
• Promotions and discount codes?

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• How does GlobeIn benefit artisans?
• Is GlobeIn a member of the Fair Trade Federation?
• I've seen similar products elsewhere for cheaper. Why should I buy from you?
• Where do you source your products from?
• Why should I sign up for a subscription instead of just ordering in the Artisan Shop?

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• What is the Premium Box subscription?
• When will my first Premium Box ship?
• What are add-ons for Premium subscriptions?
• What is the Redeem option for the Premium Box?
• How much is the Premium Box subscription?
• How do I choose a Premium Box theme?

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• What is the credit redeem option for the Essential membership?
• What is the Essential membership?
• What will I receive if I choose the Essential surprise item option?
• When will my first Essential shipment send out?
• How do I choose items/add-ons for my Essential/Starter membership?
• How much is the Essential membership?

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• Can I buy an item as a gift instead of a subscription?
• I received a gift subscription!
• Is pricing different for gift subscriptions and non-gift subscriptions?
• What is the GlobeIn Referral Program?
• What should I know about non-recurring gift subscriptions?
• I'm interested in purchasing a large order from you. How can I do this?

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• How much does shipping cost?
• I have a missing item!
• How can I track my subscription package?
• What about APO/FPO/DPO boxes?
• Which service do you use to ship boxes?
• How do I update my shipping information?

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• Do I have an unauthorized charge?
• When will I get charged? Bill date?
• Can I use add-on credits to pay for my subscription?
• What do I do if my account says that I have a "payment problem"?
• How do I use a promotional code or coupon?
• How do I update my cc or billing information?

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